Master Service Agreement ArangoDB GmbH (October 2023) ARANGODB GMBH MASTER SERVICE AGREEMENT PLEASE READ THESE MASTER SERVICE AGREEMENT TERMS (“TERMS”) CAREFULLY BEFORE USING ANY OFFERING PROVIDED BY ARANGODB GMBH (“ARANGODB”).  BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH ARANGODB WHICH REFERENCE THESE TERMS (EACH, AN “ORDER FORM”), YOU (“CLIENT”) AGREE TO BE BOUND BY…

Master Service Agreement ArangoDB Inc. (October 2023) ARANGODB INC. MASTER SERVICE AGREEMENT PLEASE READ THESE MASTER SERVICE AGREEMENT TERMS (“TERMS”) CAREFULLY BEFORE USING ANY OFFERING PROVIDED BY ARANGODB, INC (“ARANGODB”).  BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH ARANGODB WHICH REFERENCE THESE TERMS (EACH, AN “ORDER FORM”), YOU (“CLIENT”) AGREE TO BE BOUND BY…

Master Service Agreement ArangoDB Inc. – US (June 2023) ARANGODB INC. MASTER SERVICE AGREEMENT PLEASE READ THESE MASTER SERVICE AGREEMENT TERMS (“TERMS”) CAREFULLY BEFORE USING ANY OFFERING PROVIDED BY ARANGODB, INC (“ARANGODB”). BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH ARANGODB WHICH REFERENCE THESE TERMS (EACH, AN “ORDER FORM”), YOU (“CLIENT”) AGREE TO BE…

Compliance with ArangoDB If you are considering using ArangoDB as your native multi-model solution to store your sensitive data, rest assured that ArangoDB offers many solutions to meet your industry standards. The ArangoDB Enterprise Edition has the necessary measures set in place to ensure the privacy and security of your data, including Authentication, Authorization, Data Masking, Encryption…

Master Service Agreement ArangoDB Inc. – Germany (June 2023) ARANGODB GMBH MASTER SERVICE AGREEMENT PLEASE READ THESE MASTER SERVICE AGREEMENT TERMS (“TERMS”) CAREFULLY BEFORE USING ANY OFFERING PROVIDED BY ARANGODB GMBH (“ARANGODB”). BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH ARANGODB WHICH REFERENCE THESE TERMS (EACH, AN “ORDER FORM”), YOU (“CLIENT”) AGREE TO BE…

Master Services Agreement ArangoDB GmbH (March 2023) ArangoDB GmbH distributes and maintains the open source database application ArangoDB, which Customer uses for commercial purposes. This Master Services Agreement (hereinafter referred to as “Master Services Agreement”) governs the contractual relationship between ArangoDB GmbH and its Customer.                  1.Definitions “ArangoDB”…

Technical Alert #7: Issue in shard synchronization. On Thursday, February 3rd, we identified a critical issue in the shard replication mechanism that could lead to segmentation violations at runtime. Do not roll out this version in cluster deployments. A fix is being prepared and tested. If you have already upgraded a cluster deployment to 3.8.5…

Technical Alert #6: Security issue in JavaScript dependencies & delayed shard replication problem On Thursday, June 15th, we identified two critical issues in our releases of ArangoDB, affecting all versions up to and including 3.6.14 and 3.7.12: A security-relevant problem in our NPM dependencies (all deployment types) A rare problem with the sync protocol, which…

Technical Alert #5: Possible data loss for collections created with v3.4.6 On Monday 3rd June, we identified a critical issue in our latest 3.4.6 release of ArangoDB. Customers that run ArangoDB Clusters are affected. Single Instances and Active Failover setups are not affected. The agency, which closely manages the cluster communication might – under certain circumstances –…

Technical Alert #5 Fix: Agency Repair Instructions for v3.4.6 Clusters As announced in our Technical Alert #5, there is a serious issue affecting ArangoDB clusters with the now revoked version 3.4.6. If you upgraded your cluster to v3.4.6 already, please take immediate action to prevent data loss. Below you find instructions for the following deployment scenarios:  …